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Bidrage med feedbackThe food is excellent, the service is exceptional, and the atmosphere is welcoming. This restaurant offers unbeatable value for money.
The server, a young lady, was incredibly accommodating and kind. The food was absolutely delicious. The only downside was that the tables were not properly cleared and the surroundings were messy, possibly due to understaffing. However, overall it was a delightful dining experience.
I regularly visit Toby Carvery and I have to commend the new deputy manager, Rob. He is friendly, helpful, and goes above and beyond to ensure that customers enjoy their experience at the Southend branch. Despite being fairly new, he demonstrates excellent people skills and takes the time to ensure that patrons are taken care of. During my visit, he also supervised the staff to ensure that everything was running smoothly. However, one change that I noticed is that customers can no longer split the bill, which caused inconvenience to the person I was dining with. It seems to be a new policy at Toby's, but the only way around it is to pay at the bar before or as you come in.
The Toby carvery Prince Ave, Southend, is a great place to go for a good carvery. One point In would make is that all the veggies seemed to be saturated in oil/butter and would be helpful if they were not as some people like myself cannot digest oils/butter easily due to surgery. The new manager ROB is charming and polite, great people skills and it was his first week. Don't change, Rob, You are a great asset. There was a problem with the printing of receipts/bills and one or two people waiting too long either to pay or receive a receipt. One customer was told that the bill could not be split into two separate bills.
Very nice busy and bustling place. Food good. Pleasant staff although rushed off their feet. The only thing I would like to draw attention to is the ladies toilets were dirty, some broken, no loo roll in some and others left much to be desired. maybe someone could be allocated to do an hourly/bi hourly check/replenishment of loo rolls etc during busy times
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