Planet Smoothie - Marelly's

Custumer service for me is the most important thing, I always come here with a smile to order and the only friendly employee is one of the guys don't know his name but he is short very friendly the rest of the staff is OK but the girl with the curly hair that works in the afternoon mostly she gets cero in custumer service she is rude, never seen her smile and everytime you order her face looks like she hates you even if your smiling back a her. There's a lot of room for improvement specially in a area like baldwin park that is very friendly (Traducido por Google) El servicio al cliente para mí es lo más importante, siempre vengo aquí con una sonrisa para pedir y el único empleado amable es uno de los muchachos, no sé su nombre, pero es bajito, muy amable, el resto del personal está bien, pero el chica con el cabello rizado que trabaja en la tarde en su mayoría obtiene cero en el servicio al cliente, es grosera, nunca la he visto sonreír y cada vez que ordenas, su rostro parece que te odia, incluso si le devuelves la sonrisa. Hay mucho espacio para mejorar, especialmente en un área como baldwin park que es muy amigable

Amanda always provides excellent customer service. The store has amazing hours for the early birds that is not typical of other stores. I would recommend this location for anyone in the area.

Just went into get my smoothie and I’ve only been there like three times before at this location, this lovely young lady Mariangel, who has takin my order before, greeted me with a lovely smile and a genuine how are you? I felt so welcomed. She then proceeded to ask if I wanted my usual. I was shocked that she remembered not only did I have a fantastic smoothie made to perfection but also a great conversation. One of the nicest young ladies I have ever met, so pleasant and so professional highly recommend coming to Baldwin Park location, I hope you’re lucky enough to get Mariangel as your smoothie barista 10 out of 10 will come again!!

The girl who was working yesterday 8/30/22 at 6:55pm, the receipt says her name is Mariangel, ALWAYS has a nasty attitude. After she finished the transaction with the customer ahead of me, she walked over to the sink and turned away from me so she was facing the wall. As she is facing the wall, she asks what I want, and before I could answer she turns the sink on. I stayed silent and patiently waited for her to turn the sink off and to turn around and face me... 1) I'm not going to talk to the back of your head and 2) I'm not going to try to yell over the sink. She's one of those people who will never move up in life and will always be in a similar position to the one she is in now because she doesn't know how to act right. If you hate your life so much and you don't want to work, then quit. I come to this location often enough to say that she is the only employee that has caused an unpleasant experience. All of the other employees are always friendly and have great customer service skills, I am always relieved when I walk into this location and Mariangel is not there. If I owned a business I would not want someone like her representing my company. I only gave two stars instead of one because she actually got my order right (on the first try) this time. (Traducido por Google) La chica que estuvo trabajando ayer 30/8/22 a las 6:55pm, el recibo dice que se llama Mariangel, SIEMPRE tiene mala actitud. Después de terminar la transacción con el cliente delante de mí, caminó hacia el fregadero y se alejó de mí para quedar de frente a la pared. Mientras está frente a la pared, me pregunta qué quiero y, antes de que pueda responder, abre el fregadero. Me quedé en silencio y esperé pacientemente a que ella cerrara el grifo y se diera la vuelta y me mirara... 1) No voy a hablarte en la parte de atrás de tu cabeza y 2) No voy a tratar de gritar. sobre el fregadero. Ella es una de esas personas que nunca ascenderá en la vida y siempre estará en una posición similar a la que está ahora porque no sabe cómo actuar correctamente. Si odias tanto tu vida y no quieres trabajar, déjalo. Vengo a este lugar con la frecuencia suficiente para decir que ella es la única empleada que ha causado una experiencia desagradable. Todos los demás empleados siempre son amables y tienen excelentes habilidades de servicio al cliente, siempre me siento aliviado cuando entro en este lugar y Mariangel no está allí. Si tuviera un negocio, no querría que alguien como ella representara a mi empresa. Solo le di dos estrellas en lugar de una porque ella en realidad hizo mi pedido correctamente (en el primer intento) esta vez.

Great shakes and employee there was awesome..... Unfortunately have to change from five stars to one star. Technically two stars is what you expect and anything above that is great. However today was supposed to be my free smoothie but they told me the system changed. No one was able to help but just saying pay the full price and point start now. As a loyal customer, I feel like the manager should have helped but she said that she could do nothing for me and would charge me full price. I even said I'd pay the discounted rate but there was no budging. I had to leave and I will not be returning. (Traducido por Google) Excelentes batidos y el empleado allí fue increíble. Desafortunadamente, tengo que cambiar de cinco estrellas a una estrella. Técnicamente dos estrellas es lo que esperas y cualquier cosa por encima de eso es genial. Sin embargo, se suponía que hoy sería mi batido gratis, pero me dijeron que el sistema cambió. Nadie pudo ayudar, pero solo dijo que pague el precio completo y comience ahora. Como cliente leal, siento que el gerente debería haber ayudado, pero dijo que no podía hacer nada por mí y que me cobraría el precio completo. Incluso dije que pagaría la tarifa con descuento, pero no me moví. Tuve que irme y no volveré.