The Covey Lounge Grill - Laredo

We checked into hotel Ava again after a year. Last time we were not that impressed but decided to give them another try. They gave us room 1227 double bed and lots of room. Has a bathtub also. This hotel also features a good free breakfast which is better than a lot of other hotels. The pool is enclosed and more private. I would say a great stay and we can see the upgrades are happening now. Good deal for the price

We were assigned this hotel through Hotwire. For this particular vacation, we used Hotwire 4 times. Three were great this one was awful. I was a little unsure immediately after booking. Hotwire usually assigned name brand hotels. Immediately when walking in the front door, we knew this was not the place. It was terribly dated, dull and boring. The hotel had a very unfresh odour. Benefit of the doubt we registered and went up to our room. It was not much better. The carpet was old and dirty. The sheets were old and when pulled back, showed a stain. I immediately attempted to get online to look at other hotel options in Laredo, and the wifi would not even work. We immediately left the hotel and found much better accommodations elsewhere.

We stayed here as the price is good and, with a car, easy access to downtown area. The hotel shows signs of the chic place it once was, in the 1980s maybe, with a large tidy lobby and breakfast area. Rooms are spacious, clean and comfortable. We choose to spend a second night here to give us time to see the museum and other sights of Laredo and do some shopping. Would stay again.

I had a very disappointing experience at this hotel. The front desk clerk, Gabriela, was particularly rude and unprofessional. Her attitude when interacting with us was unacceptable, and because of that, I will never stay here again. I want to make sure others are aware of her behavior, as I think it's important for guests to be informed. If you encounter any issues with Gabriela, I suggest addressing it immediately, but be prepared for a lack of professionalism. I will be advising all of my colleagues not to stay at this hotel if they want to avoid similar bad service. I wish I could have escalated my concerns to her supervisor, but she refused to share that information. Best of luck to anyone who decides to stay there.

When you pay low prices, don't expect luxury accommodations. If you're looking for the Carlton Ritz or the Waldorf Astoria, this isn't the right place for you. However, if you're after good value, friendly staff, and a comfortable, quiet night's stay, then this hotel is perfect for you. The hallway carpets could use a good cleaning, but overall, I had a wonderful stay here and would definitely return.