Biggby Coffee - Kalamazoo

She doesn’t like coffee but she loves your magic milk!!! Thanks BIGGBY for a great daddy daughter date.

The butter bear served hot was absolutely delicious. It's my new favorite hot beverage at biggby!

Terribly slow service. Everytime. Regardless of how busy. Its unreal. If you go inside the store, they have the music so loud you can't think. Maybe that is why all their employees can't work at a reasonable rate?!?

I LOVE writing good reviews, but if I (a kind, patient rational person with decades of service experience) am treated unfairly, I’ll write a negative one. Today I ordered a drink I’ve ordered at least 100 times. It tasted flavorless, so I gently told them. Remade it, and it tasted the same. They told me that every other time I ordered it the person working must have put too much flavor in. Well, thank you for turning it on me. I told them I did not want either drink because it’s not what I paid for and usually get. Three employees shrugged and no one offered a refund. If they had offered to make it right, I would not be here. I know now not to ever order that drink at Biggby and am questioning whether their standards have changed and if I should return. I’m so disappointed! I decided to get all dressed in cheery Christmas clothes and was looking forward to some relaxing shopping with a drink in my hand.

All the staff members are very helpful and nice. Make some killer coffee too. Wait times might take a minute , but it's definitely worth it.