Chopt Creative Salad Co. - Woodbury

Service: Dine-in Meal type: Lunch Price per person: $10–20 Food: 5/5 Service: 5/5 Atmosphere: 5/5 Recommended dishes: Salads

I went back yesterday and am happy to report that they have changed the lids, so now the salads are secure! Thank you for making this change—I can go back to enjoying my favorite Mexican Caesar salad one or two times a month without worry!

When my daughter requested the Salad Blend, the employee paused for an awkward 20 seconds before asking her to repeat her choice. She had to repeat it three times before he finally grabbed a large tray of salad and placed it with the others. The same lack of engagement continued when she asked for parmesan cheese, requiring her to repeat herself six times! When it was my turn, I faced a similar experience. After my salad was prepared, I waited several minutes while the staff chatted in the corner, seemingly unaware of my presence. The same employee added my dressing, and when I requested a little more, he dumped an excessive amount on my salad and appeared annoyed by my request. To top it off, none of us were given utensils, and it felt like the employees had no care for our experience or pride in their work. For three salads that cost nearly $60, the portion sizes for toppings were meager, and the service was practically non-existent. It seems that the staff at this location could benefit from some training in customer service skills. Overall, a disappointing experience.

The staff didn’t seem very attentive, or maybe I just felt invisible. I’ve decided to eat somewhere else today. It’s baffling how an employee can stand right in front of me, make eye contact, and then just walk away. That's okay; I left and chose a different place for lunch.

- Service: Takeout - Meal type: Dinner - Price per person: $30–50 - Food: 1/5 - Service: 5/5 - Atmosphere: 5/5