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Bidrage med feedbackTo the owner: Your justification is still unfounded, especially for a party of six. It’s not like you do much beyond serving the food. Expecting a tip on top of the mandatory 18% gratuity is unreasonable. And I'm not exaggerating about the food poisoning—you clearly serve poorly prepared and contaminated food. I’ve dined at many other Chinese restaurants without any issues. You’re fortunate that a health inspector hasn't paid you a visit.
I drove for 25 minutes to get the ramen (Lanzhou Lamian) at your restaurant, only to discover that you’re not accepting customers from 12 to 2 PM today. Please find a better way to inform people, beyond the note on your front door. Unfortunately, I had to leave and find food elsewhere.
The waitress had a persistent cough, which made me concerned about the quality of the food. Unfortunately, the dishes were subpar and not cooked properly. I don’t want to be harsh, but the food lacked flavor—it was honestly tasteless. My wife and I experienced stomach issues after our meal. Additionally, the waitress pressured us to leave a 20% tip before we departed, despite the fact that we didn't receive good service. I understand that this isn't a high-end restaurant, but that doesn’t justify the poor quality and service we encountered.
One of my new favorite spots in Waltham! The food is authentic, delicious, and reasonably priced. It offers the flavors of ShanDong province in China, with a great variety of excellent dishes to choose from. I've visited three times and still haven't managed to explore the entire menu. One thing is certain: I haven't been disappointed yet. Be prepared for crowds on weekends!
Edit: I called an hour after receiving the text to inquire about my order and was told that all deliveries had been picked up and were en route. If they had mentioned that the driver never showed up during my call, I would have gladly gone to pick it up myself.
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