Smashburger - Feedback

We had a disappointing experience at this restaurant, with terrible service and subpar food. The fries were awful, and none of the dishes we ordered met our exp...

I visited Smashburger for the first time today. The service was decent, and the burgers definitely lived up to the hype. However, the French fries were among th...

I had a wonderful experience on my first visit to Smashburger! The Smash Ambassadors welcomed me with open arms and made me feel like the only customer, even th...

The morning staff on January 26, 2024, were exceptionally helpful and went above and beyond in their service.

The service at this restaurant is exceptional! Even though the staff was busy, they were remarkably kind and patient with our orders. Jay stood out for his poli...

I ultimately requested a refund, which they processed. However, after nearly an hour of waiting only to learn that my order never went through was incredibly di...

The staff is friendly, but it's clear that quick service isn't a focus here. It’s frustrating to see delivery drivers waiting for orders that haven't even start...

The food at this restaurant is exceptional, but I've encountered a persistent issue with the accuracy of phone orders. My husband once placed a specific order f...

I had a craving for a juicy burger and came across Smashburger. It was my first visit, and I was truly impressed. I went for the kids' cheeseburger meal with sw...

I haven't had a good experience with the customer service at this restaurant. I've visited multiple times, and there's always been some kind of issue. On one oc...

The bacon was soggy, the burger and fries were cold, and my milkshake had an odd flavor. It was the worst $30 I've ever spent.

Absolutely disappointing! The food was poorly prepared, and I paid for extra toppings that never showed up. To add insult to injury, the haystack onions were bu...

I ordered tater tots for $4, but there were barely any in the container. When I pay that much, I expect to get my money's worth. Unfortunately, my container was...

The second burger, served without a bun, lacked the smash sauce, pickles, and several other ingredients too.

The black bean burger was incredibly tasty, and the crispy Brussels sprouts were outstanding too. Unfortunately, the haystack onions didn't meet my expectations...