Dunkin' Donuts - Somerville

When it comes to the food and drinks, this place is just like any other Dunkin': lackluster coffee, light and airy donuts, and overly heated hot items. However, if you're hooked on the...

Visit this place if you’re looking to spend a lot of time waiting in line. The operation is extremely disorganized, and they struggle to prepare your order in a timely manner.

I had to knock on the staff-only door to place my order after waiting at the empty front counter for a few minutes. It was a very quiet afternoon, but that...

Every time I come in, it takes them about 10 minutes to check on me. They could be more attentive!

"I visited Dunkin’ on a Saturday morning at 9 o'clock and found a line of 10 people. It was clear that the focus on mobile orders for individual customers was causing frustration among those waiting in line. The employees were overwhelmed, having to handle impatient customers, all because management hadn't scheduled enough staff to accommodate the demand."