Cracker Barrel Old Country Store

We enjoy discovering the trains and history at this restaurant. The Reading by the Rails event days are our favorite, held on the 1st and 3rd Saturdays of each month.

The restaurant had a weird smell and appeared dirty, which was unexpected for a Cracker Barrel. We hope that this improves because we love going to Cracker Barrel. Rating for service was a 5 for both food and service, but only a 2 for atmosphere. The price per person for dinner was $20-30.

To begin with, the server was rude. My mother ordered a roast beef plate, but an hour later we were informed that they were out of it. She then ordered meatloaf instead, but it came out looking uncooked, pink, and raw. Additionally, I never received my loaded sweet potato despite requesting it. It was brought to the table after all the other items were served, but it turned out to be a plain sweet potato instead. This was the first time I had experienced such poor service at this restaurant, and it was a terrible experience. I will not be returning. Overall ratings: Food 1, Service 1, Atmosphere 1.

Good breakfast and great service Service: Dine in Meal type: Breakfast Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Hashbrown Casserole, Pan Cakes

I placed an order last Friday for curbside. The website said my order would be ready at 7:35 pm (40 some minutes later for 2 dinners which I understood because it’s a Friday). I checked in on the app at 7:25 then at 7:40 I tried to call the store in case the website wasn’t working and the woman on the other end was so nasty, I hung up and waited instead of asking anything. Called at 7:55 and let them know we were there, they said it’ll be out soon. At 8:05 I decided to go inside. Orders were piled on the rack and the employees seemed to have no sense of urgency and were just standing around. I left two stars because two older women upfront were apologetic and kind. The younger woman with dark hair behind the counter was nasty in person and on the phone. The manager had me show him my phone so he could cancel my order for a refund (because it apparently wasn’t even ready). I received no apology from the manager and he wasn’t even going to slug his way back upfront. While expecting the manager to come back and waiting, the woman with dark hair looks at me and says “it’s been canceled” to which I replied that I needed some sort of receipt from the manager. She said “he doesn’t have one” so I told her I wasn’t leaving. The manager finally inched his way back to the front, hands me a print out, and slowly walks back. I get being short staffed, but they weren’t apologetic nor did they have any sense of urgency. You can also turn off curbside or give a more realistic wait time. I’ve never had a great experience here, but an apology or at least having the decency to bring me proof it was canceled without me having to demand it. Mistakes happen but they made it obvious it didn’t matter one bit.