Buona Pizza Italian - Scranton

My Fiance and I eat Buona's wings bite a embarrassing number of times since they try their Mild boneless wings last week. You're the best in the area. The mild sauce is so delicious. The current owner is great, he treated my engagement very well on her birthday. In the future, we will order from Buonas to Greenridge an equally embarrassing amount.

First, I want to emphasize that the service was excellent – I have no complaints there. I have fond memories of visiting Buona Pizza downtown with my dad years ago, and it was always delicious. However, the pizza we ordered this time was just okay. It tasted like the same recipe I remembered, but it was overcooked and nearly burned. The "volcanic fries" were particularly disappointing; they consisted of four pieces of cheap pre-packaged U.S. cheese, not even served with cold fries and wing sauce. I was shocked to see that they charged about $6 for that! I was really looking forward to returning to Buona Pizza after the wonderful experiences I had with my father, but now I don't think I'll be rushing back anytime soon after this mediocre visit.

I dont write alot of reviews on Google. But I happen to work across the parking lot from Buono. So I get lunch there very often. The pros: The wing sauce is great. Their wings and hot wing pizza is terrific. The sandwiches and dinners are pretty good. The pizza prices are extremely expensive. I dont mind paying $3.75 for a slice of hot wing pizza because it is so good. Now the cons. The past year the service has been awful. I NEVER rag on servers just because I am very easy going and it takes alot for me to complain. In the past year i have seen several new young waitresses, probably in high school. I dont think they are trained at all. They stand and look at their phone the whole time. EVERY time I order take out and a soda they always forget the soda. The same three girls. If I am in there 10 times in a month, 9 times I have to ask at least twice. If you sit in and dine, even when they aren't busy it takes forever. One time it took an hour and ten minutes for our food to come. 2 coworkers and myself. It was 1 slice of pizza. I got wings. And the other guy got wings also. This isn't an exaggeration. One hour and 10 minutes. Keep in mind there was one other table at the time. Then last week I went in by myself and decided to eat in there to escape work for a bit. I ordered wing bites. I was brought my soda immediately and my order was taken within minutes. Iteatingan entire hour for my wings to come out. An hour for 1 order of wings! It was a Tuesday or Wednesday with NO ONE else in the restaurant. Those two times were the most extreme examples. But it always takes a while and I have dined in maybe 20 times this year alone. There was a lady who worked there when I started my job, around mid 2014 until about a year ago. The service was always great or at least comparable to other similar places. Once she left it has been like this. Now the waitresses are always pleasant enough. But.. I would say they get no actual training aside from a brief overview their first day, because all of them take the same amount of time, always forget your drink and stand in the front looking at their phones the whole time. I feel bad writing this review because they have great pizza, and the Buonos in downtown Scranton is amazing. I am obviously not the only one who feels this way. I guess Im writing this because I am kinda hoping someone takes notice and hires a manager or a head waitress to better train them. I love the wings and pizza and its a heavy traffic area. I gaurentee locals and workers in that shopping plaza would eat their twice as much if they bothered it train. The girls.

I consider this the best pizza in Scranton, especially for takeout—it's my favorite! However, dining in isn't as great. The restaurant requires significant improvements; the tables are wobbly, the lighting is broken, and there are missing or damp ceiling tiles, giving it a rundown appearance.

I ordered two pizzas: a round New York style and a Sicilian. I really enjoyed the round pizza and would definitely try it again. There was a little issue with the order not being ready on time, but the staff was very courteous about it and offered me two free liters of drink for the inconvenience.