Boudin Bakery - San Jose

After some time, she finally acknowledged me and asked if I needed help. I told her I was there to pick up my order, and she checked it before hurriedly moving on to another task. A minute later, an order was completed, and as I waited, I decided to check the names on the orders that had been called. To my dismay, mine was among them. I couldn’t believe I almost missed it! However, when I got home, I discovered that my order was completely wrong. I called the restaurant to find out what my options were, but they informed me that they couldn't help and advised me to contact the delivery service instead. If you're considering placing a pick-up order at this restaurant, I would advise against it—unless you want to deal with poor service and the hassle of waiting on the phone for a refund.

I sampled the new summer BBQ chicken salad, and it was packed with meat and a generous portion size. I also appreciate receiving a complimentary loaf of bread every month!

I really appreciate that they have delicious impulse items at the front. The food is great, and I highly recommend trying the French dip hot sandwich!

Eventually, she noticed me and asked if I needed help. I informed her that I was waiting for an order, and she checked before walking away to work on another order. After a minute, an order was placed on the counter, and after waiting for a while, I decided to check the names on the orders that were there. To my surprise, my order was among them. I couldn’t believe that I would have to go home without checking. Unfortunately, when I did get home, my order was completely wrong. I called the restaurant to discuss my options, but they told me they couldn't help and that I should contact DoorDash instead. If you’re considering placing a pickup order at this restaurant, I suggest thinking twice if you want to avoid poor service and the hassle of waiting on hold just to get a refund.

I've been going to Boudin for years, but I've never experienced such poor treatment before. The manager, Amanda (I believe that was her name), treated my grandmother and me very badly. She acted as if she were under the influence. This is unacceptable. Is Boudin okay with this kind of behavior? They've lost a loyal customer.