Ladle Leaf - San Francisco

The menu clearly stated that only one substitution per salad is allowed. When I requested to replace the apple with avocado, I was abruptly told there would be an extra charge for that. I pointed out that the menu didn’t indicate any premium or non-premium items, and I wasn't asking for a protein, but they just huffed in response. Eventually, they agreed to my request this time. I expressed my gratitude and paid $35 for two Brussels and Kale Quinoa salads. However, when I went to eat my salads, I found no avocado, and the apple I wanted to avoid was still there. I felt misled, as they took my money without delivering what I asked for. The salad was good, but if they weren’t going to substitute the avocado, I would have chosen something else. Instead, they deceived me and took away my option. It seems their business practice relies on dishonesty, particularly with customers they don’t expect to see again.

1. The online menu didn’t match what was available in-store, so I had to make a last-minute choice. 2. The quality and portion sizes of the food did not justify the price. 3. The service was disappointing. I had gift cards and was told to swipe them on the card reader. When they asked if the cards were new gift cards, I was puzzled as to why that mattered. I attempted to swipe my gift cards three times, but each time the system froze and they had to reset it. No solutions were offered, nor did anyone show initiative to help me sort it out. In the end, I decided to pay with a different card. When I inquired about the possibility of visiting another location or contacting customer service for assistance, I received no suggestions or even a response.

I ordered a small soup but was charged for a medium instead. The server explained that she was unable to make any changes in the POS system, but she had already brought the issue to the owner's attention. This situation raises a few red flags: 1. The POS system does not align with the menu, which can lead to customers being overcharged. 2. The staff lacks the authority to handle even minor customer service issues. 3. The owner is aware of the overcharging problem but has not taken action to fix it. If you decide to dine at this restaurant, be cautious about the charges you incur. I won’t be coming back.

I had a great experience with the service! The woman at the counter was friendly and helpful, and the restaurant was clean and easy to navigate. However, the food was quite expensive, which wouldn't have been a problem if the sandwich hadn't been the most disappointing one I've ever bought. It had very few ingredients and was poorly assembled. I should mention that I opted for a pre-made sandwich since I was in a hurry to return to work, so perhaps their made-to-order items are better. However, based on my experience, I wouldn't go back. The staff was wonderful, but the food fell short. On a positive note, they clearly displayed allergens, and the menu was easy to understand for those with dietary restrictions.

With 3 hours to kill, we set off for the food court recommended by a pilot we asked and looked at our options. We decided to be healthy after a 10-day cruise and were rewarded with amazing food! The Good Catch Vegan Manhattan Seafood Chowder and Tortilla soup were both amazing and the Cabo salad was hearty enough for us to share and not feel deprived in any way. Of course, we then justified a couple of chocolate chip cookies for dessert-LOL. I now hope we have a reason to get back there again.