The Pudding Palace - Peterborough

My husband had a gift for afternoon tea for 4 so we invited our friends. We were so looking forward to the event. Little did we know what was in store! Really rude staff that made you feel chastised, floppy sandwiches with little or no flavour, just ok scones no fruit, just plain and no butter, defrosted watery bite size cake style offerings. This was the worst afternoon tea we have ever experienced and very embarrassing for our friends! Fortunately we did get our money back. Never for us to return in our opinion one to avoid!

The main bar was under renovation, and we should have been informed when making our reservation.

I recently stayed at the Bull hotel for a few nights. The rooms were clean and the bathroom had been recently updated, but overall, the rooms felt outdated. It felt like I had stepped back into the 90s. A fresh coat of paint and new curtains would definitely improve the decor. I spent over £400 for 4 nights. The staff were generally friendly, but some of them could use more motivation when interacting with customers. One staff member in particular seemed very disinterested in their job.

Hotel great location,staff attentive. Room was hot when entering and the window was a bit outdated. Had evening meal,was very good. Will return.

Went for Mothers Day lunch. Surprised we had to pay in full at time of booking for a table of 5. On arrival at the table we were served by one of the long serving staff not a great experience. Very rushed speaking to us. No drinks order taken, apparently no drinks menu. Took food order in a very hurried fashion. Had to order desserts too. As only 3 to choose from (only serving Mothers Day menu) why the rush? Eventually drinks order taken and the drinks arrived towards the end of our starters. Soup arrived on a hot plate, but soup was stone cold had to be sent back. Vegetables served with main course arrived without any serving spoons we had to use dessert cutlery. For 4* hotel. where website quotes unrivalled service lunch service was very poor. Newer younger staff (might even be weekend staff still at school) were great the more experienced were not welcoming or attentive.