Buffalo Wild Wings - Ocean Drive Beach

Server was extra special.Wanted gift card and was HAPPY to get it with no hassel.

I want to eat with my family and sever was eating France fries with some people then licked her fingers and did not wash her hands and putting cups way behind the bar and taking food to people and she changed me for three grown up drinks and they where kid drinks she was going to over charge

Worst customer service I’ve ever had. There was a mistake in the order, there was no solution on the part of the waitress. I asked for a manager and I explained the situation, I said that I wouldn’t mind paying at least 50% of the order although I didn’t try, and I think he didn’t even bother to recognize the error. He only gave me $5 off on a meal that I don’t even touch. Worse costumer service ever . I had never visited a place where they start fighting with the costumer about who has right.

The service was a little slow for the restaurant being almost empty. The wing were a little slimy, not cooked enough for me. The fries were cold.

Decided to stop in Sunday after Christmas shopping but almost left after waiting forever at the front and being ignored by staff until a server who seemed to be the only one working finally stopped cleaning off tables and asked if I needed assistance with a pickup order. I said no that I’ve been waiting for a table. She immediately apologized and asked if I would like to sit in the dining room or bar area. I responded that I would like to sit wherever her area was since she seemed to be the only one working. She again apologized for my wait sat me down in her section and was very attentive to my requests. Even after she took care of me, I sat and watched her continue to clear off tables, run food and help guests be seated, all while still taking care of me and my food. Heather was an amazing server, had a great personality that changed my whole mindset on returning back and I’m glad I decided not to leave. As a local it’s very disheartening and disappointing to see such a nice establishment going down the drain. The food wasn’t the greatest and waitstaff needs improvement. I do recommend Heather to anyone wanting to eat here because she was the highlight of my experience there and looked to be the only worker who seemed to actually care. Thank you Heather and happy holidays!