The Brick - Niagara

My husband and I went for lunch today and had a great meal. Our server was named Melissa today and was pleasant and right there to take care of us. We give her 5 stars today and the restaurant. We like to eat there as their food is great! Food: 5 Service: 5 Atmosphere: 5

Family oriented. You really feel the love behind the food. The customers, cooks, and servers. Love love love!!!! Melissa is by far the best server! All the girls are amazing!!! Love it here! Food: 5 Service: 5 Atmosphere: 5

Staff (waitress/bar) was indifferent, not friendly. Not accommodating (no side salad option). Ordered an appetizer of jalapeño poppers and only got 4 small poppers for $8. Will not go back. Pasties only beef (no veggie or chicken options). Service: Dine in Meal type: Brunch Price per person: $10–20 Food: 3 Service: 2 Atmosphere: 3

Consistent level of service and quality. Comforting environment to enjoy a meal. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

The Brick used to be our go to spot on Sundays for brunch, and after the last visit we will not return for quite a while. We went for their Monday night wings for the first timesupposed to be “all you can eat”, turned out it was “6 is all you can eat”. We arrived shortly after 5 and the dining room/bar was less than half full. We immediately placed our order for the first round of wings, as well as some appetizers. At no point did anyone say there would be an extended wait or anything. The only time we saw a server was when a new table came in and they would quickly scoot off into the kitchen before you could catch them. Those first wings (only 6) showed up at 6:30, over an hour later. Right away we put in the request for the second round of the wings, and asked about getting our appetizers. Sometime after 7 we had to ask once again for the appetizers we never got, and while waiting for the second round of wings we overheard the servers telling another upset table that they “had several large to-go orders for chicken”. I wish I could say “well at least we had the soup and salad bar to hold us over”, but there wasn’t even enough lettuce to make a single salad, and the soups were empty to the point of scraping the dried caked to the sides. We watched a man come in for his to-go order (whether or not it included chicken, I’m not sure) and wait about 45 minutes after his pre-scheduled pick up time. We only witnessed one other order get picked up, and they also seemed irritated about their wait. The table across from us had to inquire about their non-chicken meal that never showed up, and then when it finally arrived they requested it to be boxed up to take home, and could they get some more pasta sauce on the spaghetti (those noodles were barely tinted red). The server came out and told them they were completely out of sauce. By 7:30 we were fed up and needed to get tired/hungry children home and our second round of wings was still no where in sight. There were 4 or 5 tables that had arrived shortly before we got our first round that had still not received anything at their tables so we knew it was going to be quite some time before we saw anything more. We ended up flagging someone down to cash us out so we could leave. The staff could barely even fake an apology and wouldn’t comp anything on the bill. I’ve never gone to an All-You-Can-Eat meal and left hungry until now.