Chipotle Mexican Grill - Mount Laurel

Where should I start? The young lady who took orders and prepared was double masked what made it difficult to find out what she said! She told us because we couldn't find out what she said and she always asked to repeat what she said. The meat dishes all looked. When we made the way to the cashier, we could see a very dirty counter. We caught our food and decided to dive. The room was dirty! All tables had food on and among them, and also in seats! One of the high seating areas has a dried spilled drink underneath. The beverage station was beyond chaos. I asked one of the workers if they could give me anger to clean the table. She had no idea what I was talking about. A lady who seemed to be a manager came out and asked her what I needed. She then instructed her to wipe a table for me. A table? The entire dining room had to be cleaned. The garbage cans were overrun, I guarantee that I never protect this facility again.

The restaurant is understaffed, and it takes a very long time to complete an online order. The kitchen is quite messy and dirty, with food and napkins scattered on the floor, as if a tornado had passed through. If you're considering Chipotle, I recommend avoiding this location.

Another significant problem is the mobile ordering through the app. The food is rarely ready when promised, and the employees don't seem to feel any urgency to complete orders (though it’s not as bad as the Moorestown Chipotle). I've learned to give myself an extra 30 minutes beyond the suggested pick-up time, or else I find myself waiting at a messy, unkempt table, which has happened far too often. Despite this negative review, the one positive aspect of this restaurant is its convenient location.

Absolutely terrible experience. I ordered four chicken bowls today—two of which were for kids. Out of the three adult bowls, two had no chicken at all, and one was mistakenly filled with pork. The bowls were barely filled, and I'm not sure how I missed the errors; the man taking my order kept switching back and forth between different orders. Before I knew it, I was at the cashier. By the time I got home, the guacamole had turned brown, which was disgusting. I rarely leave negative reviews, but it's nearly impossible to reach anyone by phone or email—I kept getting disconnected. This was meant to be a quick meal before we headed out to practice after school.

The store was unkempt. The fountain was messy and the juices were dried and crusted to the inside of the container all 4 of them. The tables looked like they'd stick to your shirt sleeves. There were chairs everywhere, like an obstacle course. The service was poor. Mostly in that they seemed go be hostages. The woman taking the money was flat and made no effort to interact (related to the transaction) or explains things I asked for a side of tortillas. You would have thought I asked for her to buy my meal for me. I know that whole world is having trouble keeping up with consumer demands, but be proactive. Have a wipe board of what's missing. There was no white rice, no corn salsa, and the medium was salsa was out. (That might be a blessing because I think it had turned). The brown rice resembled porridge. The beans hadn't been stirred in ages. While I am grateful that I could walk up and order, I should have just gone to Jersey Mike's like I planned. I just wasted 20 bucks.