Afternoon Tea at Caffe Concerto Grand Knightsbridge

Ordered a whole cake, had confirmation that the order was ready to pick up, store supervisor seems clueless what to do when he didn’t have the cake. Supervisor and staff are not trained, no manager around. Instead of full cake we got slices of cake, and only half the cake but in slices as the supervisor is not able to do maths. (Again not trained) Had to go back and complain, in the end a very stressful and unpleasant experience when you pay premium prices

LETO Cafe, Knights Bridge branch, has a nice atmosphere and they have breakfast and brunch other than desserts Everything is beautiful in the cafe

Use to be an advocate for this brand and tell everyone how good their cakes are. But this company went down the hill some time ago, i came some time ago and wasn’t amazed by their desserts as I usually am I realised they changed their nice takeout bags to these cheap yellow bags that was a sign. Came in today to take out saffron and Napoleon cake both were SOUR and OLD, it did not taste fresh at all. With you cutting corners on the quality (changing for cheap bags, keeping cakes out for longer than they should and making them worse quality) you are cutting on your loyal clientele. In the past I always ordered my birthday cakes from Leto religiously, never again. Such a disappointment.

The cafe is located in a beautiful area with brilliant service from Vishal.

Didn’t like americano coffee, non-invigorating coffee. Service and atmosphere is good, clean place.