Avalon Gastropub - Kilauea

A Disastrous Dining Experience at Avalon Gastropub My recent visit to Avalon Gastropub in Kilauea, Kauai, was nothing short of a culinary catastrophe. From the moment we walked in, it was clear that this experience would be unforgettable for all the wrong reasons. The first strike against Avalon was the excruciating wait for any semblance of service. We waited a mind-numbing 20 minutes just to be acknowledged by our server. Another 20 minutes passed before we could place a drink order, and a staggering 55 minutes went by before 2 out of the 4 drinks we ordered made their belated appearance at our table. Shockingly, the ordeal was far from over. Our food, which arrived after the drinks (because apparently, that's a logical sequence), consisted of only 1 out of the 4 items we ordered. Distressed and perplexed, we requested to speak to the owner. Little did we know that this encounter would be the cherry on top of this disastrous dining experience. The female owner, who seemed to have left her customer service skills at home, graced our table only to dismiss our grievances with an outrageous explanation. Brace yourself – according to her, the root cause of our delayed orders was none other than an alleged glitch in Amazon's system. Yes, you read that right, Amazon, not a miscommunication or an oversight on their end. To add insult to injury, the owner shamelessly threw her server under the bus, claiming that the order wasn't entered correctly into the mythical Amazon system. The most baffling part? Everyone around us, who was seated after our party, received prompt service while we languished in culinary purgatory. The ensuing heated verbal exchange only further underscored the incompetence of the owners. No apology was offered, no solutions were presented – just a vacant and dead-eyed response from both the female and male owner. It's astounding how they allowed the situation to escalate without taking any meaningful action to rectify the situation. In conclusion, the only showstopper at Avalon Gastropub is the large whiskey wall behind the bar – everything else about this establishment is a complete and utter letdown. Save yourself the disappointment and steer clear of this dining disaster. P.S. We left $135 in cash on the table to demonstrate that we were not after a “Free Meal” or be accused of not paying for our drinks and flatbread. P.S.S. We’re Kauai people- Hawaiians. Not tourists.

Excellent food and service. Kauai North Shore expensive. Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5

Delicious food, however, the wine list needs work. It was limited, and on the lower end. A good offering of a Chardonnay, a Pinot Noir, and a Cabernet Sauvignon would be a good start. A bigger variety would be even better. Food: 5 Service: 3 Atmosphere: 4

The worst service I’ve ever received at a restaurant.I thought the 1/2 hour we waited for drinks here a few months ago couldn’t be beat,but last night we waited 45 minutes from the time we were seated to the time we received our drinks.No wonder there aren’t any locals eating here,only tourists who don’t mind spending two hours to get a couple drinks and 3 appetizers,which by the way will run you up past 200$. What a racket.Probably the worst ram establishment I’ve ever visited.

OMG this place is so overly priced. We should have gone across the street to The Bistro better food for the money. Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 2 Service: 4 Atmosphere: 3