Smokey Bones Columbus

I tried calling multiple times to speak with the "manager," if you can even call her that. I was put on hold for an eternity and then she picked up the phone as if she was talking to a new customer, completely forgetting about me. Overall, she had a terrible attitude. If this restaurant feels the need to take money from customers so badly, they can keep it, but they've lost my business for good. It was extremely unprofessional, and I honestly don’t know how she still has her job.

Tessa was exceptional. Her customer service was greatly appreciated.

Anthony was our server, and he was incredibly friendly and personable, truly enhancing our evening.

I ordered a burger with no cheese and welldone! I received a burger that is rare and has cheese. The manager seemed very childish when I called to fix my issue, she did not seem like it matter if it was resolved.

Lelana was amazing. We had a party of 25 and she did not miss a beat. She handled even our difficult people perfectly. She made us feel welcomed and attended to every question or request we had. We were a hockey of 10year old boys, so we were not an easy crowd. I have no complaints and she was nice, mature and happy the whole time she served our table. I was surprised and happy she was a great server. We will absolutely come back here!!! Dietary restrictions: We had a couple parents with Celiac and hernia issues. They were accomodated with no questions asked. Kid-friendliness: We came in with a 10 year old hockey team. They did not give us any issues, handled our table by jersey number and was absolutely amazing. She remembered every order we had and was extremely accommodating.