Pizza Hut Express - Gastonia

I waited for about 20 to 25 minutes before checking back after 30 minutes, and then spent another 8 minutes waiting around. After a total of 30 minutes, they informed me that they had no idea how much longer the wait would be. I asked to speak with the manager, but was told she was outside dealing with a broken-down car. Eventually, I received a refund, but no apology was given. This restaurant is a mess. How do they even manage to stay in business?

I truly value the service at this restaurant. I've never had any problems with my pizzas or the service! Keep up the excellent work!

The service was disappointing, and the staff was unkind. I requested a few items 30 minutes before closing, but I was informed that they were already outside and had stopped cooking because they were occupied with cleaning up.

The service was terrible, and the staff was rude. I requested some breadsticks 30 minutes before closing, only to be told they were out and wouldn’t be preparing any more since they were busy cleaning up.

We work at the hospital and we always use this pizza hut and we have had no issues..... tonight I ordered pizza to surprise my coworker for helping me so much the night before.... I called to let him know only to find someone had already order pizza..... I called to cancel my order with no issue.... I tried to cancel online but I screwed it up... somehow my credit card processed my order 7 times (I am sure this is my fault . this pizza hut took care of this without a lot of fuss. greatful and so enjoy their pizza. (we order a lot on 3rd shift at the hospital