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Bidrage med feedbackWe took advantage of the Itison Tasting Menu offer and were pleasantly surprised by how good it was. Paired with a reasonably priced bottle of Malbec, it was a great dining experience. The service was attentive, especially from one of the experienced waiters. However, despite this, there was something missing from the overall experience on a quiet Tuesday evening. The restaurant is housed in a beautiful old mansion that was repurposed from a Dundee University office property, but it is starting to show signs of wear and neglect. The outdoor Gin Bar and pods seemed underutilized, adding to the feeling of neglect. Previous comments about the tired interior are accurate, especially the soiled white doors leading to the dining room and restrooms. We may return solely for the quality of the tasting menu, but hope to see improvements in the overall appearance of the establishment. There are missed opportunities here, especially considering the prime location overlooking the River Tay shared with a much busier hotel just a short walk away.
Birthday treat, we'll it was anything but! Tired and scruffy decor and ineffective and poorly trained staff. Tables left dirty and service really slow. When we were in it was quite, yet still took over an hour and a half for 1 course. Food mediocre at best. Our first and last visit.
Dined using Itison Tasting Menu offer. From the minute we entered the hotel we were warmly greeted by friendly and efficient staff. The food itself was absolutely delicious and we could not fault anything. We will definitely return and highly recommend.
Underwhelming. Food very average, portion small. Overpriced. Waited for ages for food and drinks. Quality of food has gone down hill over the past years. Not enough staff. Such a shame.
We went for an afternoon tea. On the arrival I asked for some water, when I should be offered, we got tea without milk and no teaspoons at table. We asked for the server first an old guy that never brought it, so we asked again, this time have to the only staff on the floor a girl, for water, milk and teaspoons she was not happy with our requests, she rolled her eyes and snort, she came back to bring the food and prior to it we asked to one of the afternoon to be boxed, but she brought to table the fourth anyway, she snort again when we asked for the box, she brought box which didn’t close, so all the food got dried. We asked for a second high chair and she snort again. We weren’t ask in any moment if everything was ok. If the requests were out of this world I could be understand we were demanding but wasn’t the case, ask for milk, water and teaspoons, are you serious? Before leaving a complaint here which I normally don’t do, my friend decided to complain with the manager, which was a mistake because instead of agreeing with us that the service was poor and try to be nice with us, he made excuses saying that the server must be joking. What?! We weren’t joking with her and she didn’t look funny in any way, if wasn’t enough he said that sounds a weird because she is the best staff they have it. If she is the best I don’t want know the worst of your staff. It was my fourth and last visit.
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