The Envoy Autograph Collection

Loud area, rooftop bar closes at 11:30 Lots of bars and club music sounds. Restaurant was very slow

I had a reservation and travelled to Boston . The front desk boy was rude they cancelled the reservation for no reason.and sent me an email I didn't see a day before. I had to look for another hotel . Probably then found someone to pay few more dollars. Never again

Our stay is for 6 days. On day 3, our room still wasn’t serviced. We were put in a king room after requesting a queen room. 3 adults in the room. We were strung along each day with false promises of a queen room. The service is absolutely horrible. Out of bottled water, noise is insane, private parties taking up both options to each, not many people speak very well, general manager wasn’t in although we were assured he would be in. This hotel sucks and for the price, you would expect everything to be impeccable! General Manager Joe can respond to this review but hasn’t responded to our email. Shocking considering he stated he would like us to give them another chance. No thanks!

SUCKS! This is the worst hotel I have ever stayed in when it comes to customer service, honesty and general hotel service. 3 days in and still no service to room. Jacked about actual would I would get compared to what was booked. Had a group that booked 27 rooms and not 1 person happy. GM doesn’t answer emails and conveniently out of the office non stop. Wouldn’t stay here if rooms were free!

Pretty disappointed with my stay here. The room is modern and nice however the AC was not working. The room was so hot at night it kept waking me up. The rooftop is nice but good luck if you go on a weekend. It was so jam packed and no priority for the people staying at the hotel. You would think if you are staying at the actual hotel and not just going to the rooftop bar they would have some sort of special access.