Morelli's To Go! - Coleraine

Joined a long queue outside premises for hot food and only discovered when we got to the top of it that they were serving ice cream only after 6. Other families turned away also. Be a much better idea to have a sign outside to explain.

Great choice in both flavours and hard and soft ice cream but prices have upturned since last summer!

Visited here with a few family members, overall ice cream was good but the standard of service was very poor making the Morelli’s experience disappointing. I’m assuming the lady with the blond hair, wearing no uniform (apron) or hair net, walking about with keys hanging from her (displaying a safe key); “isn’t very security conscious”, is the manager/supervisor; not customer orientated in the slightest. I felt when asking her about the flavours she was annoyed and had no patience and just wanted me out of the “road”. I imagine that customer service isn’t at the fore front of this business as they get the footfall anyway and don’t have to provide any level of service, shame really as I remember visiting the “old Morelli’s” back in the day during the 80’s, it was a very personal place then. However the ice cream was good just the service let the experience down.

Love it! Homemade ice cream with delicious flavours to suit everyone. Try new flavours and enjoy with toppings.

Brilliant choice of ice cream and plenty of options including sliders and nougat wafer. Our friend has a cashew nut allergy and her choice of nougat wafer was prepared separately. Most reassuring. Many thanks. This popular brand has expanded in the last few years. Delighted, as far more people can enjoy the amazing icecream. I had coffee and honeycomb in a medium wafer from the wide selection. It was absolutely delicious. The young staff were completely charming too. On another occasion I will sit down and have the biggest sundae the parlour makes. For another time!