Gong Cha - Closter

My family and I are regular customers at this bubble tea shop. Unfortunately, during our most recent visit, our 4-year-old son accidentally dropped his tea outside the store and started to cry. My wife went inside to purchase a new one, and the employee kindly offered to replace it for free. However, the manager suddenly appeared and rudely refused the offer, claiming that they couldn't do it since the spillage didn't happen inside the store. We were planning to pay for the replacement, but the manager's behavior was extremely disappointing. As a result, we feel like we may have to consider buying our bubble tea elsewhere from now on.Anyways over priced.

Always love this place. Visited more than 10 times in a month.

I always leave feeling disappointed with their service. Working in the service industry myself, I understand how important it is to express gratitude with a smile. As a customer, I shouldn't feel like I'm being done a favor. I'd rather dine where my business is valued and appreciated.

This is one of the best boba experiences I've ever had, and the service and staff were fantastic as well. I highly recommend visiting this place!

One of the best bubble tea spots I've ever been to! The staff is incredibly friendly, and the boba is served quickly.