The Ogden - Chicago

The menu isn’t as extensive as it was last year, and the portion sizes have decreased.

I made a reservation for 5:45 PM, but when we arrived, there was no table ready for us. Instead, we were seated on a bench next to each other, which felt quite awkward. We waited for about 10 minutes before the server came to take our order. My drink finally arrived 5 minutes later, but the food took over 45 minutes to come out. To make matters worse, the appetizers came out alongside our main meals, creating a bit of chaos. I definitely wouldn't recommend dining here on a night when there's a hockey game unless you arrive at least 3 hours in advance.

The service was a bit slow, likely due to being busy and possibly understaffed. We ordered a pizza, but it arrived lukewarm and without any plates. It wasn’t particularly impressive, and I’d suggest avoiding it, as the dishes I saw being served to other tables looked more appealing. However, the atmosphere is great before a game, and we’ve had better experiences in the past.

This owner is a joke. Had a reservation for 12:45. He decided to sit larger groups with reservations after ours and let us stand at the front for over an hour before we walked out. Why have reservations if you are only going to sit larger groups?

Did not honor their reservations did not care horrible customer service. Would not recommend. Why take reservations if they don’t mean anything