Rock Cafe - CAIRNS CITY

Went to dinner here with friends Saturday 6th August 2016 ,Drink waiter was lovely very attentive and pleasant , he also took our food orders .Entree of buscetta and calamari The entrees were very good , for simple food

Breakfast was ruined after waiter mixed up my order with my friend and then did nothing to rectify their mistake except give a reluctant 'sorry'. Then when we went to pay, it was double the price it was meant to be and the staff apparently couldn't even refund it back!! She then tried to charge us to extra food we hadn't ordered and said there was a drink we still hasn't paid for once we were finished. All of these mistakes may have been forgivable if they had at least been apologetic. Worst customer service I have ever experienced as they put in no effort at all to fix their mistakes or apologize. To top it all off the food was terrible. I couldn't finish my egg and bacon burger as it was smothered in a ridiculously sweet sauce.

We ate here rather than wait for a table at the popular restaurant two doors down. Wished we had waited. The pizza was definitely not the thin crust promised (and made me envious eyeing off the pizza at the neighbours as we left). The topping was edible but not memorable. The pasta won the approval of the less fussy teen. As did the lava cake ( I would have sent it back as there was no liquid centre).

After and hours wait in a near empty cafe 2 adult meals were delivered. "Buffalo Wings" appeared to have not been prepped, full chicken wings that tasted like they had been microwaved from frozen, no frying, no flavour. Steamed vegetables consisted of 1 broccoli florette, roast potato should be relabled raw potato. Kids meals arrived about 20mins after adult meals, these are the ones that garnished the 2 stars. Horrible food.

Enjoyed a family meal here last night. My teenage son was delighted to see crocodile burger on the menu and was keen to try. He said croc patty was tender and tasty. I had nachos with pulled beef, beef was a little sweet for my taste but overall the dish was okay. Service was fine, lots of rock n roll memorabilia adorned the walls and video clips played on the large screen TV,s. As we were leaving a musician started to play at the front of the restaurant.