Tropical Smoothie Cafe - Brownsville

The food here is delicious. However, there can be long wait times.

Ordered drive thru today March 7, 2024 at 1:06pm, I ordered 3 wraps with baked Lays. It has been more than 40 minutes waiting and I have not recieved my order. I was asked to park at pick up area to wait for my order ...I saw the employee hand an order to another customer and I asked status to my order supposedly they messed up my order and they had to re-do.When I had to go down and ask where my order was. They gave me my order all cold and wrong. I asked if its was suppoed to be cold and their answer was yes... they are at this moment re doing its been over 40 minutes. I finally got my order at 1:46pm. While I was waiting a customer requested a refund since she also had been waiting for a long time.

Food took an hour to wrap up before being delivered.

I still haven't tried their food, but their smoothies are great! I love the sunrise sunset and the açai berry boost the

I had a fantastic experience today. Fern was extremely helpful and polite. He was very friendly and knowledgeable about the menu and app. We need more employees like him!