Bill Ruth's Subs And Salads

I never do food reviews but this place has disappointed me too many times. I eventually forget and come back every 6 months or so and then I remember why I said I would never eat there again. The service is great, the employees are friendly and fast but sadly the food is very disappointing. I can't speak for everything on the menu, but the two items that I have had there first the Italian sub, I have had it many times and today I decided to try the Philly Cheese Steak. The problem with their subs is they build them like a taco, just slicing the bread vertically and stacking everything on top with the veggies on top which leads to lettuce spilling out everywhere and every other bite being only meat or only veggies. Secondly and this applies to both sandwiches is for some crazy reason their default cheese for what seems to be everything is just shredded mozzarella or maybe cheddar cheese. It's hard to tell which it is but either way it doesn't go on a sub, it's the first thing they put on the Italian and it creates this blob of cheese that you taste first when you bite into the sandwich. I have no idea why they don't use deli slices. Also the pepperoni is just a few slices of pizza topping pepperoni, not deli slices, most of the sandwich had no pepperoni at all and there wasn't much meat to speak of it was mostly just lettuce and cheese. The worst part of all was the Philly Cheesesteak. I was expecting it to be like most where provolone or whiz is melted into the meat but no they just threw the same shredded pizza cheese right on top after putting it together cold as ice. And there wasn't even very much just a light sprinkling of cheese sitting on top of the sandwich. Have they never seen a Philly Cheesesteak? I can't understand how they think this is anywhere close to what one should be. Also asked for grilled onions and they were barely translucent they certainly don't bother caramelizing them at all. Overall I just can't recommend these two items and that is disappointing because they are what places like this should have mastered but both are very mediocre. I'll try again sometime in the future but I don't expect anything to change. For some reason places always have these blind spots where basic things they just get wrong in weird ways. I would love to speak to whoever came up with their menu and find out what they were thinking.

Thus used ti be a great spot but it's slowly gone down hill. you have to call ahead and they dint answer their phone it's been hit or miss. more misses than hits

THE most consistently good food I've had. I've been going here for maybe 20 years and never had a bad plate. The sandwiches are great, burgers are great,the salads are great and all still at a very good valve.

Ordered 3 sandwiches with 2 bags of chips and they had the sandwiches finished by the time I picked out the chips! Crazy fast turnaround! Really nice service. Good food. Will return!

Got what I asked for in timely manner and great customer service with smile on rep face and clean restaurant as always