Smashburger - Broad Channel

The black bean burger was incredibly tasty, and the crispy Brussels sprouts were outstanding too. Unfortunately, the haystack onions didn't meet my expectations; they were soft and greasy rather than the crunchy texture I had hoped for.

The bacon was soggy, the burger and fries were cold, and my milkshake had an odd flavor. It was the worst $30 I've ever spent.

I had a craving for a juicy burger and came across Smashburger. It was my first visit, and I was truly impressed. I went for the kids' cheeseburger meal with sweet potato fries (got to watch my budget, haha!). Dequan offered outstanding service, and the restaurant was impeccably clean. I will definitely be back!

I work right next to this Smashburger and recently decided to give it a shot during my lunch break. I absolutely love the food and especially the milkshakes! They really satisfy me before I return to work. When I place an online order for pickup, my food is always ready in a flash, which is fantastic! Overall, I would rate it a perfect 10 out of 10 – it’s truly an impressive experience!

The food at this restaurant is exceptional, but I've encountered a persistent issue with the accuracy of phone orders. My husband once placed a specific order for my burger in person, requesting only lettuce, BBQ sauce, and onions, yet it was messed up four times. Even when the manager personally took the order, it still didn’t come out correct. On one occasion, they even added an ingredient that we hadn’t requested. Now, I find myself with an incorrect order that has mayo on it, despite the receipt clearly stating "NO MAYO." It would be helpful for the staff to receive better training in attention to detail, or perhaps they should consider hiring people who are more careful.