Chuck E. Cheese - Birmingham

I can’t believe this keeps happening. I drove an hour to take my daughter to Chuck E. Cheese because she absolutely loves the games there. We recently celebrated her birthday at the Birmingham location on November 3rd. Our server, Shomaria, was fantastic—she was incredibly friendly and made our experience enjoyable. I really wanted to let her know how wonderful she was and how much we appreciated her. However, when it came time for my daughter to redeem her tickets for prizes, the staff were consistently rude. On one occasion, I was charged $24 for a toy that I could find at a dollar store! When I questioned the charge, my stepfather just paid without hesitation, but I later discovered that the staff member had not taken any tickets from my daughter’s card. Interestingly, my nephew was with us and had no issues getting his prize, even though he didn’t have the required tickets. This experience was about eight months ago, and due to the unwelcoming staff, I would prefer to take my daughter somewhere else in the future. My suggestion is to either hire more friendly employees or provide proper training for your current staff on how to maintain a positive customer service atmosphere. A smile goes a long way!

We waited at the register for 35 minutes with our children to use our tickets, and not a single employee offered to help us. They just ignored us and walked away. One lady was on her phone and didn’t even acknowledge us when we approached the register. We eventually had to shout at a kitchen worker to get assistance. This was the worst part of our experience, but unfortunately, the rest of our visit wasn’t much better. On the positive side, the food was good, and the games kept the kids entertained. That's why I'm giving them 2 stars.

As a grandmother with mobility issues who occasionally uses a scooter, I was delighted to experience such a welcoming environment at my granddaughter's birthday party, even though the venue was quite crowded. I noticed that children with mobility challenges could navigate easily and participate in most of the games! Thank you, Chuck E. Cheese!

I don't feel like many games are appropriate to age, for younger children. Many games were too big for a 5-6 years old. Many of them had to read how to work. There were some not. The manager was really nice! It was hard to find a ground worker if necessary.

Our pizza looked like a puzzle that was put together by a blind dog, I?m starting to think them rumors were true yall. Then my son hads to take a quick potty break but the toilete was clogged to hell and back so he had to hold it for the rest of the time that we was there. My daughter found gum on one of the games and ate it. The pizza was good though, it tasted like the lord and Savior made it himself.