Bruegger's Bagels - Beachwood

Quick service and fresh, wide assortment of bagels. I ordered the vegetarian sandwich option and was happy to find plenty of nice fresh tomatoes, peppers and onions on my sandwich. FYI dine in is not yet available it?s still only to go from thislocation.

The store forgot to put my onion chive cream cheese tub in my bag and when I called back to get a credit or refund for that, they said they couldn't do it without me coming in and either getting the product or scanning my card for a refund on the creamcheese tub. I told them that I was too far out as I was heading to my appointment. I pulled over and called the customer servicenumber and it referred me to email. I called back and told the assistant manager that I would come back to the store only if Igot the cream cheese tub and a refund as compensation for driving all the way back to the store from where I was at (gas is highnow). The assistant store manager agreed and I headed back to the store. Once I got to the store, the assistant manager claimedshe didn't say that and I asked to speak to the manager. After 30 minutes of waiting, the manager came in and said they don'tgive a refund and the product because it would mess up the inventory. I told her that her assistant manager said they could butthe manager kept insisting that they don't. Poor customer service and no accuracy checking over the order before giving it tothe customer. Will be reaching out to the BBB about this!

I love brueggers made my 20 min drive for a few bagel sanwhiches. Line was long as usaul but was moving. Placed my order of 2 bagel sanwhiches repeated it a couple times to makes sure everything was made correctly. The gentlemen said he had it at thatpoint went to the casiher and paid. Got home both bagels missing items. (Egg on one, no sausage or extra bacon on the other)highly upset as i paid extra for these items on my sandwhich and now i have just a few pieces of bacon and a slice of chesse ona bagel... Unhappy to say the least.

I really think this place is incapable of getting orders correct. i have been eating bruggers religiously since last year. the bagels always tastes good but my issue is that nearly every time i go my order is incorrect. i asked for a toasted everythingbagel and i received a plain bagel that was untoasted. i asked for an egg ham and cheese and received a bacon egg and cheese. idon?t know why it?s so difficult for the bagel makers to do things correctly but it has soured my experience at thisestablishment

There?s always that one person who shouldn?t work mornings? waited over 20 minutes for two Doordash orders!