Starbucks - Baltimore

I frequent this Starbucks multiple times a week and have noticed a gradual downfall over the last 3 months. I come to get my coworker and myself coffee several times a week and everytime I come to order my coffee the ladies working behind the counter are talking about gossip and work drama. Boys and employees who they like and completely ignoring customers. I stood in a long time while they made drinks but it was extremely prolonged do to all the talking about personal life’s. I’m on my lunch break and I just want my order and done correct not wanting to know what guy they’re obsessed with that stocks the shelves. My coffee also did taste bad too . The espresso wasn’t fresh like it usually taste.

I had a disappointing experience at this café. The barista openly expressed her frustration about making my drink, and then she ended up burning the espresso shot. When I requested a refund, she claimed to have never encountered a burnt espresso shot before and proceeded to argue with me.

Someone here has decided that instead of actually working to improve customer service and their abysmal (now 2.4) rating, they 'll instead place place a sign on their counter that reads: Be sure to give us a great review. No please or thank you, just tolerate our lousy service and like it!

This place has terrible costumer service I wish I can given them 0 stars if you know that you can't make an order why taking it at the first place and make the costumer pay and wait for something they didn’t order and instead of apologizing for given the wrong order all you will get is nasty actitud honestly if you don’t want to work just stay home and don’t ruin somebody’s day.

The customer service at this establishment is outstanding! I went in to add funds to a gift card and ended up leaving with complimentary treats and a smile. My only regret is not breaking my $20 bill to give them a generous tip, which they truly deserve! Thank you—it's so refreshing to encounter people who genuinely care about the service they provide. They all deserve a raise!