Tim Hortons - Atholville

I visited your store and experienced terrible service from one of the employees. It seemed like she didn’t want to be there at all. The wait was extremely long, and the drive-thru was completely stagnant. It’s clear that more staff who are willing to work are needed. Customer service was a total failure. Afterward, I was contacted by Tim Hortons to discuss the incident, and I explained everything to them. However, to this day, I haven’t seen any effort to address the issue—no offer of gift cards, replacements, or even a new order of my food. I strongly advise avoiding this location and going elsewhere.

The drive-thru line was quite long, and there was no in-store service. This seems to be a result of staff shortages. Perhaps the owner should consider increasing pay?

The drive-thru line was long, and there was no in-store service, likely due to staff shortages. It seems the owner should consider offering better pay.

Will return a reasonable rating once there’s a reasonable amount of staff our much appreciated mobile orders return.

Food was good, they did forget to put tomatoes on my belt though and it did take awhile for us to be served bit it was quite busy!