Kfc - Amherst

I was in this particular KFC yesterday, July 25th, 2022 at about 4:30 p.m. and was helped by a gentleman named Ronnie. I do not know if Ronnie was management or not, but his help was exceptional. I told him that I had been having problems trying to getexactly what I wanted in the three-piece meals, even if I was willing to pay extra. The Kentucky fried Chicken franchise onCayuga rd. near the Buffalo airport had always been exceptionally rude to me per my request when I was even willing to payextra, so I stopped patronizing them. I even called a couple of days ago to the Cayuga franchise just to double check with thecreeps at the Cayuga location, as it 's nearer to my home. Whoever answered the phone at the Cayuga KFC location rudely rejectedme once again. With the closest KFC location to my home on Transit road near Maple having closed, getting KFC now has beendifficult. When Ronnie at this Bailey location asked me what I was looking to get, I said I simply wanted to get two three-piecemeals with chicken thighs only please, original recipe. He said no problem. When I asked what the extra charge would be, Ronniesaid there 'd be no extra charge, as I obviously I wasn 't asking for all breasts or anything like that. I just want to say thatwhen I thanked Ronnie and he said to me Of course. We always look to please our customers. it put a real big smile on my face! WOW! To find someone like Ronnie who understands what good customer service means and how it can increase an establishmentsbusiness really impressed me! I 've been retired for years, but if I still owned my restaurants, I would have wanted Ronnie to beput in a supervisory management position watching over all of them! I hope the owner of this establishment understands andappreciates Ronnie. Thank you again Ronnie! I look forward to coming back in the near future and I wish you and yours well.

This restaurant had terrible service. I checked online before going and saw that they offered dine-in options. I went with my kids who were very hungry. We ordered our food and sat at our table, waiting for our order. They told us they were out of fries, which was fine with us. However, before we could even start eating, they asked us to leave. We felt humiliated. We had only been there for about 15 minutes, and my wife is a vegetarian, so we didn't even have a chance to finish our meal. We only came because my kids like KFC, but the staff was extremely rude and kicked us out, locking the door behind us. It felt like we were treated poorly because of the color of our skin.

The staff at the restaurant was friendly, but the food was terrible. Our signature bowls were only half full, the chicken was soggy, and they forgot to add any cheese.

The customer service at this restaurant is absolutely terrible. I would rather go hungry than return to this location. The staff treats you poorly and the restaurant is possibly the dirtiest KFC I have ever been to.

Ordered a bucket of thighs and drumsticks. I literally got 1 thigh and the rest tiny drumsticks and wings, they were so salty. I got the mashed potatoes with no gravy. The Cole slaw was watery. I wished I could get my money back. Not satisfied and would notrecommend.