Ladurée Hirshleifers - MANHASSET

Becareful what you buy from them. Once you walk out, they will say they are not responsible for any damaged items they sold. I bought a Defected CL shoes and took it back and they told me they are not CL store!!!!! asked me go to city to get my shoes fix?!!

I’ve been a loyal customer for years. However, most recent experience totally turned me off to this place of business. If the management fails then the employees will run a muck. And it seems like that’s what happened. They need to be very transparent about their policy regarding access into the store. I have contacted the company directly regarding this matter. Let’s see how they respond.

Horribly ran store, called them this morning to ask if they had this fear of god essentials hoodie and matching pants and they said they do. Proceeded to drive 2 and a half hours to this trash store for them to tell me they don't carry the hoodies. Wish they would have told me that before I drove all this way. I'm a client at many high end stores in Manhattan and the way this store acts is absolutely disgusting. Wouldn't recommend anyone shopping here.

Honestly don 't think I 'll ever go to the Americana again . Went there for the first time in 2 years wanted to look at the saint laurent bags while i was in the shoe department. They had roped off the area told us we couldn 't go that way had to leave the store and go 2 doors down. We get there another rope and a little extra space to get through so we walk in. I 'm not even looking for 2 seconds and some women walks up to me Um excuse me is anyone helping you ? I 'm like no she goes how did you get in here ? I 'm like this entrance she goes oh no you can go that way you have to wait on a virtual line for 45 min and you need someone to personally assist you I 'm like we 're just browsing why do i need someone to assist me and why do i need to wait on a line to go in a store there 's barely anyone in here she goes oh cause of covid like hello its almost 2 years later after covid . I have to wait on a virtual line to look at a bag ? Are you joking me ? And making me feel like some criminal interrogating me on how i need someone to assist me ? What a joke. I 'll go to Saks next time thanks .

We went in to the Chanel side on a whim and they weren't that friendly or helpful, it wasn't busy at all either. We shop at other Chanel locations often and overall receive friendly service, when you're willing to spend thousands on an item, customer service should be a priority no matter what the demand is!